[Remote] HR Manager (Worldwide Remote)

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Note: The job is a remote job and is open to candidates in USA. HelpGrid is a performance-driven growth partner for eCommerce brands in the health and wellness space, specializing in abandoned cart recovery and customer support. The HR Manager will play a pivotal role in shaping and executing the people strategy to support the company's fast-growing operations, focusing on HR strategies that attract, develop, and retain top talent while enhancing engagement and performance.


Responsibilities

  • Partner with the Head of Culture and business leadership to design and implement HR strategies aligned with company goals.
  • Anticipate workforce needs and ensure recruitment, retention, and development plans support current and future business growth.
  • Drive initiatives that enhance engagement, productivity, and career development across all teams.
  • Oversee day-to-day HR operations, including onboarding, performance management, team member relations, and compliance.
  • Ensure smooth onboarding for all new hires (employees and contractors), fostering strong integration into HelpGrid’s culture and values.
  • Conduct HR audits to ensure compliance with policies, contractor agreements, and legal requirements.
  • Support compensation reviews, benchmarking, and pay structure adjustments to maintain fairness and competitiveness.
  • Collaborate with the Head of Culture on engagement, recognition, and well-being programs.
  • Act as a trusted resource for team members, handling inquiries and resolving workplace issues with fairness and professionalism.
  • Lead initiatives that strengthen communication, trust, and connection across distributed teams.
  • Strengthen workforce analytics and reporting to provide data-driven insights and recommendations to leadership.
  • Leverage HRIS and analytics tools to inform decisions around hiring, retention, and performance.
  • Mentor and guide HR team members, promoting professional growth and ownership of operational tasks.
  • Act as a bridge between strategic HR planning and real-world business execution.

Skills

  • Proven experience as an HR Manager or Senior HR Business Partner, ideally within a SaaS company or high-volume operations environment.
  • Strong understanding of global HR practices, with the ability to adapt across different cultural and legal contexts.
  • Demonstrated ability to balance strategic initiatives with hands-on execution.
  • Proficiency in HRIS systems, workforce analytics, and reporting tools.
  • Excellent cross-cultural communication and collaboration skills, particularly with globally distributed teams.
  • Strong problem-solving, analytical, and decision-making skills.
  • Proactive, adaptable, and capable of managing multiple priorities in a fast-paced environment.
  • Empathetic leadership style with a passion for people and culture.
  • Ability to influence and gain trust at all levels of the organization.
  • A growth mindset and enthusiasm for continuous improvement.

Company Overview

  • HelpGrid offers customer support and answering services via phone calls, texts, and emails. It was founded in 2015, and is headquartered in Wilmington, Delaware, USA, with a workforce of 51-200 employees. Its website is https://helpgrid.com/.

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