Digital Marketing Admin Assistant

October 22, 2025

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This is a remote position. Philippine-based Filipino applicants. <h3>Position Overview </h3> The Digital Marketing Admin Assistant provides administrative, technical, and creative support for a mental health organisation. This role manages client communications, CRM data, invoicing, and digital content, while assisting with marketing activities, app management, and process documentation. <h3>Qualifications & Skills </h3> <ul> <li>Experience in administration, digital marketing, or client support. </li> <li>Portfolio showcasing examples of digital content, communication templates, or marketing materials is required </li> <li>Proficiency in Microsoft 365, Cliniko, Keap CRM, Xero, Stripe, Canva, and cloud storage tools. </li> <li>Strong written and verbal communication skills. </li> <li>Excellent attention to detail and organisational skills. </li> <li>Comfortable with technology and quick to learn new systems. </li> <li>Ability to work independently and handle confidential information responsibly. </li> </ul> Desirable <ul> <li>Experience supporting digital health, wellness, or service-based platforms. </li> <li>Familiarity with NDIS or community service processes. </li> <li>Background in marketing coordination or digital communications. </li> </ul> <h3>Requirements</h3> <h3>Key Responsibilities </h3> Client & Stakeholder Support <ul> <li>Act as the first point of contact via phone, email, chat, social media, video calls, and app channels. </li> <li>Explain and promote mental health programs to potential clients. </li> <li>Manage bookings, cancellations, and reschedules through Cliniko CRM. </li> <li>Provide pre-appointment assistance and ensure client information is accurate and up to date. </li> </ul> Administration & Finance <ul> <li>Maintain client data in Cliniko, Keap, and internal systems. </li> <li>Process invoices, payments, refunds, and account adjustments using Xero and Stripe. </li> <li>Coordinate with NDIS, the Department of Communities, and other third-party providers. </li> <li>Generate and submit reports for management and relevant agencies. </li> </ul> Digital Marketing & Content <ul> <li>Create and update communication templates across CRM, email, and SMS platforms. </li> <li>Design marketing and visual content using Canva. </li> <li>Manage app subscriptions, user access, and upload digital content such as audio, artwork, and thumbnails. </li> <li>Support social media, website live chat, and other digital engagement activities. </li> <li>Maintain shared drives (Dropbox, OneDrive) for document and media management. </li> </ul> Technical & App Support <ul> <li>Provide user support for the mental health app via phone, chat, or video. </li> <li>Test app functionality, identify issues, and coordinate with developers for resolution. </li> <li>Record and create instructional and training videos using Loom. </li> </ul> Process Development <ul> <li>Maintain and update procedures, manuals, and templates for the Concierge Support Officer role. </li> <li>Support the onboarding and training of new team members. </li> <li>Manage user accounts, settings, and subscriptions across platforms (Microsoft 365, Zoom, Google Meet, etc.). </li> </ul> Work Environment & Expectations While this is a work-from-home position, it is important to note that this is a full-time role—not a freelance or flexible-hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability, just as you would in an office environment. ✅ This role requires: Discipline and commitment to set working hours (strict shift times, not flexible) Use of time tracking software during work hours Active participation in team and client calls with your camera ON Consistent availability and responsiveness throughout your shift Treating this as a long-term, full-time job—not a side gig or freelance task ⏱ Payroll is processed bi-monthly. We’re looking for someone who values structure, is dependable, and thrives in a role that provides consistency and clarity. If you’re seeking stability and a team that appreciates reliability, we’d love to hear from you. <h3>Benefits</h3> 1. Monthly Salary: Php35,000 2. Salary will be paid on a bi-monthly basis on the 15th and 30th or 31st of each month 3. You will be paid extra for overtime and Philippines public holidays 4. Probation: 6 months and after Probation               <ul> <li>10 days annual leave credits </li> <li>5 days of sick leave </li> </ul> 5. HMO Offered after 6-month probation 6. 13th Month Pay after 30 days 7. Annual Salary Review 8. Laptop provided after 30 days 9. Permanent work-from-home role. You will have to use your own internet. 10. SHIFT TIMES: 8:30 AM to 5:30 PM Philippine time, Monday to Friday

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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