Customer Service Agent - DAL (Part Time) - $20 per HOUR

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Southwest Airlines is a leading American airline renowned for its commitment to providing low-cost, reliable air travel with exceptional customer service. Established on principles of hospitality, integrity, and dedication to its employees and customers, Southwest Airlines operates a vast network of flights connecting people to what is most important in their lives. Known for its Southwest culture that emphasizes respect, creativity, and innovation, this airline offers stable work environments and equal opportunities for personal growth and career development. With a strong focus on employee well-being and satisfaction, Southwest Airlines encourages collaboration and fosters an inclusive workplace where every employee is valued. The role of Customer Service Agent within the Ground Operations department at Southwest Airlines is essential in creating a welcoming and efficient travel experience for customers. This part-time position offers a competitive hourly wage of $19.63, with opportunities for future pay increases based on applicable collective bargaining agreements and seniority. Working approximately 32 hours a week, with shifts spanning early mornings, late evenings, weekends, and holidays determined through a seniority bidding process, this role blends flexibility with a structured working environment. New hires undergo thorough training lasting 4-6 weeks to ensure they are prepared to deliver the highest standard of service. Customer Service Agents represent Southwest Airlines at the airport ticket counters, baggage service offices, and gate areas. They are often the first employees customers see, setting a hospitable and reassuring tone for their travel. These agents provide legendary customer service by managing ticketing, check-in, baggage handling, boarding processes, and resolving any issues related to travel such as delayed flights or lost luggage. The role demands strong multitasking skills, patience, and the ability to work effectively in a dynamic and fast-paced environment. Agents operate computerized point-of-sale systems to process payments, balance transactions, and maintain positive communications via telephone and public address systems. Working closely with other team members, Customer Service Agents must exemplify the company’s values by handling all customer interactions with kindness and professionalism, ensuring that every traveler’s needs are met efficiently and courteously. The job also involves maintaining compliance with airport and airline security protocols, such as obtaining a SIDA badge and possibly a Customs Seal for international flight operations. Physical demands include the ability to lift and move luggage and equipment weighing up to 70 pounds, and performing duties that require frequent climbing, bending, kneeling, and standing for extended periods. Southwest Airlines offers comprehensive benefits to its employees, including free flights on any available seat for the employee and eligible dependents, a retirement savings plan with company match contributions, potential profit-sharing, and access to competitive health insurance coverage starting on the first day of employment. These benefits are part of Southwest’s dedication to supporting its workforce and rewarding their commitment. The airline also emphasizes fair hiring practices and equal opportunity employment, fostering a diverse and supportive work atmosphere. This Customer Service Agent position is ideal for individuals who are team players, customer-focused, and enjoy working in a fast-paced, service-oriented role within the aviation industry. Southwest Airlines prides itself on creating a distinctive experience for both employees and customers, making this the perfect opportunity for those aiming to grow their careers while contributing positively to the travel experience.
  • no education requirement
  • no experience requirement
  • must be able to obtain a SIDA badge and meet all local airport requirements
  • may be required by station leadership to obtain a Customs Seal and meet all requirements to work international flights
  • must be able to lift and/or move items up to 70 pounds on a regular basis and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces
  • must be able to climb, bend, kneel and stand on a frequent basis and for extended periods
  • must maintain the ability to wear prescribed uniforms
  • must maintain a well-groomed appearance per company appearance standards as described in established guidelines
  • must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
  • must be at least 18 years of age
  • must be able to comply with company attendance standards as described in established guidelines
  • ability to work shift work and/or overtime
  • foreign language skills are desirable, but not required
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