Southwest Airlines is a major American airline known for its commitment to customer service, low fares, and a unique company culture that values employees and encourages personal growth. As a leading airline in the ground operations sector, Southwest Airlines dedicates itself to creating a stable, equitable work environment where creativity, innovation, and collaboration drive the company's success. This organization prioritizes respect and a caring attitude both internally among employees and externally toward customers, maintaining its reputation as the Airline of the People. Founded in 1967, Southwest Airlines has grown to become a household name in American air travel, emphasizing friendly, reliable, and low-cost transportation with a sense of hospitality and community. This particular role is for a Customer Service Agent at Southwest Airlines based in Dallas, Texas. This part-time position offers a competitive hourly wage starting at $19.63 with opportunities for wage increases based on collective bargaining agreement scales, along with overtime and shift premiums. Part-time employees typically work 32 hours across five days per week, with schedules determined by a seniority-based bidding system. New hires will undergo a comprehensive 4 to 6-week training program involving both classroom instruction and hands-on job training, designed to equip them with the expertise to deliver legendary customer service. The position requires working shifts that might include early mornings, late evenings, weekends, and holidays, thus demanding flexibility and dedication. Customer Service Agents represent Southwest Airlines at crucial passenger touchpoints including ticket counters, baggage service offices, and gate areas. Frequently the first Southwest employee passengers meet, Customer Service Agents are tasked with ensuring a hospitable and efficient travel experience. These agents handle ticketing and check-in through computerized point-of-sale systems, boarding processes, baggage and cargo checks, and conflict resolution related to flight adjustments or baggage issues. The ability to maintain a positive attitude, stay calm under pressure, multitask, and communicate effectively in a fast-paced environment is essential. The role also involves financial responsibilities such as managing various forms of payment, computing charges, and balancing daily transactions, necessitating accuracy and integrity. Moreover, agents must be prepared to respond quickly and appropriately to emergencies, enforce company policies, and comply with local airport security regulations, including obtaining necessary badges and clearances. Aside from customer interaction, the agents complete required forms and reports, contributing to smooth station operations. Southwest Airlines fosters an inclusive workplace, adhering to equal employment opportunity principles and continuing to cultivate diversity across its workforce. The airline not only offers below-the-wing benefits such as free flights for employees and eligible dependents but also supports financial security with retirement savings plan matches, potential profit-sharing, and competitive health insurance starting immediately from the first day of employment. Employees are encouraged to explore the impressive benefits package which complements their dedication and hard work. Overall, the Customer Service Agent position at Southwest Airlines provides an enriching opportunity for those seeking to be part of a dynamic team that values hospitality and operational excellence. It's an ideal role for individuals who enjoy engaging directly with customers, solving problems, working collaboratively, and contributing to the airline's mission of connecting people to what matters most in their lives. With its strong company culture, excellent benefits, and reputation for employee respect and support, Southwest Airlines positions this role as a promising career start or progression point in the aviation industry.

• Must be a U.S. citizen or have authorization to work in the U.S.
• Must be at least 18 years of age
• Must maintain a well-groomed appearance per Company appearance standards
• Must be able to comply with Company attendance standards
• Ability to work shift work and/or overtime
• Must be able to lift and/or move items up to 70 pounds regularly and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces
• Must be able to climb, bend, kneel and stand frequently and for extended periods
• Must maintain the ability to wear prescribed uniforms
• No current or future work authorization sponsorship available