Customer Care Representative – NA PD Consumer Servicing

Other Jobs To Apply

No other job posts for this day.

Job Description:

  • Confidently answer contacts, through multiple channels (i.e.. Phone, Email, Chat), from customers our company’s products and services.
  • Proactively guide and address customer questions throughout entire contact regarding but not limited to; PayPal Products, Services, Buttons, Shipping Labels, Marketing Promotions, PayPal Here, Digital Coupons, Invoices and simple Integration Support.
  • Champion the customer’s issues and work on their behalf to achieve resolution to queries real time and build long term loyalty and value.
  • Adhere to guidelines for account confidentiality and maintain the privacy and security of all PayPal customers.
  • Take a dynamic approach with customers, research inquiries using appropriate technology, reach a complete and accurate resolution while addressing future business needs to prevent customer recontacts.
  • Recommend alternatives to achieve mutually beneficial outcomes and to deepen the customers’ understanding about features and benefits of PayPal products in order to improve their satisfaction and expand their relationship with PayPal.
  • Balance the needs of the customer and business while driving loyalty and long-term value.
  • Escalate customer contacts as necessary.
  • Forward customer feedback regarding feature requests, product gaps, policy and/or process pain points.
  • Own your own learning and work to develop skills through all knowledge channels about PayPal's business, new features, products and services.
  • Conduct occasional outbound contacts to deliver consumer and merchant education via telephone, email or chat.
  • Ensure new consumers and merchants acknowledge general PayPal related policies and processes and facilitate them to activate transactions.
  • Develop and maintain cross functional proficiency within selected departments, including buyer product information, Compliance and Risk Operations.

Requirements:

  • At least 2 years Customer Service Experience – ideally with fintech/financial services/tech and product background + upselling/cross-selling/sales
  • Preferred experience in blended complex programs both with voice and non-voice
  • Strong analytical and problem-solving skills / strong knowledge in own metrics and meeting performance targets
  • Resilient, high on empathy, professional maturity, integrity, customer focus, and adaptability
  • Collaborating with leaders to implement strategy and process improvement
  • Independent / Self-management [non handholding] / works with less supervision

Benefits:

  • flexible work environment
  • employee shares options
  • health and life insurance
Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...