Crew Travel Associate - (ZR_28399_JOB)

October 10, 2025

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This is a remote position. Schedule: Paid Hours per Week: 40 hours <ul> <li>Monday’s to Friday’s from 8:00am – 5:00 pm MST with 1hr unpaid break </li> </ul> Please note that this position can be on shifting schedule. Selected candidates must be open to shifting schedule. Client Timezone: Central Alberta (Stettler), Canada - MDT Responsibilities and Skills for this Role: <ul> <li>Unparalleled customer service – someone who truly goes above and beyond to retain a client for life </li> <li>Excellent verbal, written and presentation skills – a champion at conveying the value of Elite’s service offering and suite of products, and yourself! </li> <li>Understanding and anticipating client needs with regards to travel requirements & preferences </li> <li>Working with clients who are on a travel rotation which requires flight & hotel bookings frequently </li> <li>Assisting with Travel emergencies as they occur </li> <li>Immediate and proactive response to client inquiries via phone, e-mail, text or chat when required with itineraries confirmed and sent out same day as requested. </li> <li>Effectively research and make decisions based on the information you have available to you, while balancing the needs of the guest with the needs of the business </li> <li>The accuracy and timely presentation of client travel documentation. </li> <li>Be an active, contributing team member. At Elite, our culture is a big deal! </li> <li>Share information with fellow Crew Travel Associates to ensure a united, consistent and professional approach to client account management </li> <li>Contribute to the development and maintenance of office systems and processes associated with accounts </li> <li>Ensure all client account information is up to date so that a thorough knowledge and understanding of the account can be made by simply reading the client file </li> <li>Build long-term relationships with clients through service and meaningful connections </li> <li>Phone etiquette and face-to-face interactions with clients in-person or via virtual chat </li> <li>Handling, documenting and resolving customer concerns, complaints, and questions by phone and email </li> <li>Providing accurate travel advice while efficiently managing requests for services and coordinating travel </li> <li>Perform outbound calls to hotel suppliers to ensure bookings and billing have been received </li> <li>Responding professionally, appropriately, and in a timely manner </li> <li>Continually maintain working knowledge of all company products, services, and promotions </li> <li>Additional projects/ assignments as required </li> </ul> Must-haves: <ul> <li>Full fluency in English (verbal and written) </li> <li>MUST HAVE A WINDOWS OS COMPUTER </li> <li>Skillset in Sabre GDS is preferred </li> <li>5+ years in Corporate or Crew Travel (and/or airline experience) </li> <li>Exceptional customer service focus including the ability to problem solve while balancing the needs of both the customer and the company. </li> <li>Extraordinary time management skills, self-motivated and comfortable handling multiple projects simultaneously </li> <li>A proven track record for punctuality and reliability </li> <li>You are smart, independent, self-motivated, empathetic, solutions focused, and passionate about supporting our clientele </li> <li>Maintain professional appearance and demeanor </li> <li>Ability to meet employment eligibility requirements in Canada </li> <li>Exceptional attention to detail and proven organizational ability </li> <li>Agrees to background checks to confirm that you are bondable </li> </ul> Independent Contractor Perks: <ul> <li>HMO Coverage for eligible locations </li> <li>Permanent work-from-home </li> <li>Immediate hiring </li> <li>Steady freelance job </li> </ul> ZR_28399_JOB

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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