Call Center Representative - Part-Time Temporary (NC, SC, IN, FL Virtual)

Other Jobs To Apply

No other job posts for this day.

<p><b><span style="font-size:11pt">Important Application Submission Information</span></b></p>In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Tuesday, January 6, 2026<p></p><h2>More than a career - a chance to make a difference in people's lives.</h2><p></p><p>Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.</p><p></p><div><h2><b><u>POSITION SUMMARY</u></b></h2></div><div><div><div><div><h2></h2><p>More than a job – play an integral part of Duke Energy’s customer success and satisfaction as a call center representative.</p><p></p><p>Consider joining the Duke Energy team, where you’ll find a friendly work environment, and opportunities for growth and development. </p><p></p><p>A Part-Time Call Center Representative will assist customers through support channels, including phone, chat and/or email, to assist with payments, resolve billing and credit issues. This role requires professional customer service engagement and ensuring a high degree of customer satisfaction.</p><p></p><p><i><span>Please note: if selected, you will be contacted for a 30-45-minute mandatory video interview through Microsoft Teams. This video interview will be recorded and is required to proceed in the hiring process. Additionally, you will be required to be on-camera during the interview.</span></i></p><p></p><p></p><h2><b><u><span>WE OFFER</span></u></b></h2><ul><li><p>Participation in a 401k plan</p></li><li><p>Accrued sick and family care leave per pay period</p></li><li><p>Flexible work schedule</p></li><li><p><span>All necessary equipment provided </span></p></li></ul><p></p><h2><b><u><span>PAY AND WORK SCHEDULE:</span></u></b></h2><ul><li><p><b>The pay rate is $17 per hour (non-negotiable)</b></p></li><li><p>This role is virtual, ability to work remotely   </p></li><li><p><b>Flexible Work Schedule</b></p></li><li><p><b>Hours of Operation: Monday-Friday, 7:00 AM – 7:00 PM</b></p></li><li><p>A minimum of 12 hours per week, up to a maximum of 26 hours per week with a minimum 4-hour shift (i.e., 4 consecutive hours) on Mondays required</p></li><li><p>Required 30-day break within 12 months</p></li></ul><p></p><h2><b><u><span>TARGET START DATE:</span></u></b></h2><ul><li><p><b>The target start date for this posting is Monday, 2/23/26. However, later start dates may be considered. A target start date will be determined at the time of offer, however may change based on business needs.</b></p></li></ul><p></p><h2><b><u><span>TRAINING DETAILS:</span></u></b></h2><ul><li><p><b><span>First 6 weeks, Monday-Friday from 8:00 AM to 1:00 PM</span></b></p></li><li><p><span>Required first day onsite attendance at a Duke Energy Call Center location</span></p></li><li><p>During the 6-week training period, there is no allowance for vacation time or absences.</p></li><li><p>Your continued employment will be contingent on successful completion of the training program.</p></li></ul><p></p><h2><b><u><span>RESPONSIBILITIES INCLUDE, BUT NOT LIMITED TO THE FOLLOWING</span></u></b></h2><ul><li><p>Provide high quality customer interaction by handling customer’s needs with integrity and empathy in one transaction.</p></li><li><p>Building genuine connections with customers and being a great ambassador for the Duke Energy brand.</p></li><li><p>Use professional judgement and escalate customer issues/concerns to management when appropriate.</p></li><li><p>Perform other duties as assigned, including work on special projects.</p></li></ul><p></p><h2><b><u><span>REQUIRED QUALIFICATIONS</span></u></b></h2><ul><li><p>High school diploma or GED completed at time of application submission</p></li></ul><p></p><h2><b><u><span>DESIRED QUALIFICATIONS</span></u></b></h2><ul><li><p>Ability to work a flexible schedule.</p></li><li><p>Some college or college degree.</p></li><li><p>One year call center or customer service experience preferred.</p></li><li><p>Willingness to work in an environment that requires 100% phone-based customer interaction.  </p></li><li><p>Experience multi-tasking and working with various technologies using multiple monitors, screens, applications etc.</p></li><li><p>Effective listening and communication skills and the ability to interact with customers in a professional, courteous, and empathetic manner.</p></li></ul><p></p><h2><b><u><span>WORKING CONDITIONS</span></u></b></h2><ul><li><p>Work will be performed remotely; however, candidates are expected to live within a reasonable commute of a Duke Energy Call Center Facility.</p></li><li><p>All new hires are required to have access to reliable high-speed internet and a quiet work environment.</p></li><li><p>Required 30-day break within 12 months.</p></li></ul><p></p><p></p><h2><b><u><span>WHAT TO EXPECT:  STEPS IN DUKE ENERGY’S HIRING PROCESS</span></u></b></h2><ul><li><p><a href="https://www.duke-energy.com/our-company/careers/customer-service" target="_blank" rel="noopener noreferrer">Duke Energy Hiring Process</a></p></li><li><p>Duke Energy Customer Care Assessment – <i>required time sensitive/completion of online test</i></p></li><li><p><i><span>Please note: the assessment includes a video introduction. You will need access to a camera.  Please make sure your camera is working prior to the start of the assessment. </span></i></p></li><li><p><span>If selected, you will be contacted for a 30-45-minute mandatory video interview through Microsoft Teams. This video interview will be recorded and is required to proceed in the hiring process. Additionally, you will be required to be on-camera during the interview.</span></p></li><li><p>Candidates who accept the employment offer will be required to complete and pass a Duke Energy background check and drug test. </p></li><li><p>It is the policy of Duke Energy to maintain a drug-free workplace.</p></li></ul></div></div></div></div><p></p><p></p><p style="text-align:inherit"></p><p style="text-align:left"><b><b>Travel Requirements</b></b></p>Not required<p style="text-align:inherit"></p><h3><span>Relocation Assistance Provided (as applicable)</span></h3>No<p style="text-align:inherit"></p><h3><span><span><span><span>Represented/Union Position</span></span></span></span></h3>No<p style="text-align:inherit"></p><h3><span><span><span><span>Visa Sponsored Position</span></span></span></span></h3>No<h3><span><span><span>Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.</span></span></span></h3><p><a href="https://www.duke-energy.com/legal/privacy" target="_blank" rel="noopener noreferrer">Privacy</a></p><p><a href="https://www.duke-energy.com/legal/ccpa-opt-out-request-form" target="_blank" rel="noopener noreferrer">Do Not Sell My Personal Information (CA)</a></p><p><a href="https://www.duke-energy.com/legal/terms-of-use" target="_blank" rel="noopener noreferrer">Terms of Use</a></p><p><a href="https://www.duke-energy.com/customer-service/accessibility" target="_blank" rel="noopener noreferrer">Accessibility</a></p>

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...